Análisis de variables e indicadores para medir el e-gobierno publicados en la literatura científica

Palabras clave: e-gobierno, evaluación, procesos, indicadores, variables

Resumen

El desarrollo del e-gobierno ha sido promovido como estrategia para mejorar la eficiencia y eficacia de la gestión pública, facilitar la realización de trámites ante las entidades del Estado, ahorrar tiempo y dinero, aumentar la transparencia, acercar al Gobierno a los diferentes actores, así como buscar una mayor participación en la toma de las decisiones. Dada la importancia que el e-gobierno tiene para varios países, incluida Colombia, es importante analizar qué aspectos son considerados, por la comunidad académica y científica, para su medición y seguimiento. En ese sentido, el propósito de este artículo es presentar el resultado del análisis de variables e indicadores propuestos en la literatura científica en el periodo de 2004 a 2014 para medir el gobierno electrónico. Además, se realizó un análisis cientométrico para la literatura publicada en 2015 y 2016. Para identificar los documentos por analizar se realizó una revisión sistemática de literatura. Posteriormente, las variables y los indicadores fueron clasificados y analizados. Los resultados obtenidos evidencian el interés en medir aspectos relacionados con los servicios ofertados en el e-gobierno y el uso de estándares para el desarrollo de los portales, así como en medir aspectos relacionados con la caracterización de usuarios. Los resultados obtenidos pueden constituirse en un punto de partida para la construcción de sistemas de medición del e-gobierno.

Biografía del autor/a

Dayanis Esther Pacheco Redondo, Universidad del Magdalena
Ingeniera de Sistemas. Pasante del Grupo de Investigación y Desarrollo en Tecnología de Información y Organizaciones, de la Universidad del Magdalena, Santa Marta, Colombia. Correo electrónico: dayanispachecoer@miunimagdalena.edu.co. ORCID: http://orcid.org/0000-0002-5324-299X
Ernesto Amaru Galvis Lista, Universidad del Magdalena
Ingeniero de Sistemas; magíster en Informática y doctor en Ingeniería. Profesor asociado, de la Universidad del Magdalena, Santa Marta, Colombia. Correo electrónico: egalvis@unimagdalena.edu.co. ORCID: http://orcid.org/0000-0002-6012-668X
Mayda Patricia González-Zabala, Universidad del Magdalena
Ingeniera de Sistemas; magíster en Informática y doctora en Ingeniería. Profesora asociada, de la Universidad del Magdalena, Santa Marta, Colombia. Correo electrónico: mpgonzalez@unimagdalena.edu.co. ORCID: http://orcid.org/0000-0002-6847-7919

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Biografía del autor/a

Dayanis Esther Pacheco Redondo, Universidad del Magdalena
Ingeniera de Sistemas. Pasante del Grupo de Investigación y Desarrollo en Tecnología de Información y Organizaciones, de la Universidad del Magdalena, Santa Marta, Colombia. Correo electrónico: dayanispachecoer@miunimagdalena.edu.co. ORCID: http://orcid.org/0000-0002-5324-299X
Ernesto Amaru Galvis Lista, Universidad del Magdalena
Ingeniero de Sistemas; magíster en Informática y doctor en Ingeniería. Profesor asociado, de la Universidad del Magdalena, Santa Marta, Colombia. Correo electrónico: egalvis@unimagdalena.edu.co. ORCID: http://orcid.org/0000-0002-6012-668X
Mayda Patricia González-Zabala, Universidad del Magdalena
Ingeniera de Sistemas; magíster en Informática y doctora en Ingeniería. Profesora asociada, de la Universidad del Magdalena, Santa Marta, Colombia. Correo electrónico: mpgonzalez@unimagdalena.edu.co. ORCID: http://orcid.org/0000-0002-6847-7919

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Cómo citar
Pacheco Redondo, D. E., Galvis Lista, E. A., & González-Zabala, M. P. (2017). Análisis de variables e indicadores para medir el e-gobierno publicados en la literatura científica. Ciencia E Ingeniería Neogranadina, 27(2), 83-107. https://doi.org/10.18359/rcin.2226
Publicado
2017-08-01
Sección
Artículos

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