Herramientas para la gestión de procesos de negocio y su relación con el ciclo de vida de los procesos de negocio: una revisión de literatura.
Resumen
Este artículo presenta una revisión sobre la oferta de herramientas de tecnología de información, TI, para la gestión de procesos de negocio (Business Process Management - BPM). Para esto, se desarrolla una conceptualización de las etapas del ciclo de vida de los procesos de negocio y se realiza una descripción de las herramientas de TI desde una perspectiva funcional. Luego, se realiza un mapeo para ubicar las herramientas de TI en cada una de las fases del ciclo de vida. Este trabajo se constituye en una referencia para los profesionales que desarrollan iniciativas de BPM, así como para investigadores, profesores y estudiantes interesados en el tema. La principal contribución del trabajo es la conceptualización de las etapas del ciclo de vida de BPM y la identificación de herramientas de TI que soportan cada una de estas.
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