Indicadores para la gestión de facultades: un estudio de dos casos en España

  • Jair Antonio Fagundes Universidade Paulista
  • Cristina Crespo Soler Universitat de València
  • Vicente Ripoll Feliu Universitat de València
  • Maria Leonor Ferreira Universidade Nova de Lisboa.
Palabras clave: Indicadores de gestión, Facultades, Cuadro de Mando Integral, España.

Resumen

El objetivo de este artículo es explorar los indicadores para hacer la gestión de dos facultades privadas en España. Se hizo la recolección de datos a través de entrevista, observación directa de los investigadores y análisis de documentos internos de las instituciones de enseñanza. Al final fue posible identificar los indicadores de gestión, financieros y no financieros, de acuerdo con las cuatro perspectivas del Cuadro de Mando Integral (CMI). Se concluye que el caso uno utiliza 34 indicadores, siendo 12 financieros, 10 relacionados con los clientes, 10 de la perspectiva interna y solamente 2 vinculados al desarrollo personal; en el caso dos, se utilizan 41 indicadores, siendo 10 financieros, 11 de los clientes, 11 de los procesos internos y 9 relacionados con el desarrollo personal. Estos resultados están en línea con los resultados obtenidos en otras investigaciones de nivel internacional.

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Citas

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Cómo citar
Fagundes, J. A., Crespo Soler, C., Ripoll Feliu, V., & Ferreira, M. L. (2015). Indicadores para la gestión de facultades: un estudio de dos casos en España. Revista Facultad De Ciencias Económicas, 23(2), 109-121. https://doi.org/10.18359/rfce.1610
Publicado
2015-06-30
Sección
Artículos